MF

Matthias Friedrich

Author · 2 books

Matthias Friedrich holds a degree in information management and began his career with SAP Systems Integration AG in Dresden in 1998. He initially worked in the Global Support Center Austria in user administration and R/3 system security, later specializing in the Service Desk in SAP Solution Manager and change request management. From 2008, he worked for Bautzen IT Consulting GmbH as a consultant and team leader. His areas of expertise included IT service management, change management, and the design and coordination of related projects.

Books