SC

Sarah Cook

Author · 3 books

Sarah Cook is the author of several professional books on employee engagement, change management, customer service and benchmarking. Her published works include The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page. She also led Stairway Consultancy, a firm specializing in customer service.

Books

Sarah Cook | Author profile | bookie